Resume
J. Wesley Hulette
jwhulette@gmail.com
North Fort Myers, FL 33903
Qualification Summary
- Advanced Windows, Linux, UNIX and Macintosh Operating Systems Experience.
- Fully competent in Web Related Technologies such as XHTML, HTML, JavaScript, jQuery, PHP, ASP, ASPX, C#, JAVA, SOAP.
- Fully competent in using MSSQL, Sybase SQL, MySQL databases.
- Excellent problem solving skills.
- Fully competent in creating object oriented programming (OOP) applications.
Experience Highlights
Programming
- Manipulate and import user data into cloud storage and local database systems.
- Implemented single sign on (SSO) for Sony forums using SAML authentication.
- Created SOAP service for other Sony applications to access customer relationship management database.
- Implemented web services between Sony and third party vendors.
- Created online application for quality evaluation of Sony telephone, chat and email support agents.
- Process data from Sybase and MS-SQL databases to bill Sony companies for support contact.
- Created a web interface to provide Sony support agents with special incentives for customers with products that needs repair.
- Maintain and update legacy ASP customer relationship management application.
Content Creation and Maintenance
- Provided positive feedback on the functionality and features of pre-release systems to ensure final systems meet user and business requirements.
- Exercise sound judgment to diagnose and research from a variety of causes, the series of technical steps required to resolve a product malfunction, user training issue, or marketing issue.
- Create understandable and accurate knowledge database content, based on technical steps developed or provided from multiple sources while ensuring compliance with all internal and external guidelines (legal, marketing, etc).
- Analyze content submissions to recommend improvements in current knowledge systems to better meet business needs.
- Handled various special assignments by management and the knowledge base administrators, encompassing both content and systems.
Employment History
Lead Programmer & Database Admin, Datastream Group, Naples, FL, 2011-Present
Associate Systems Business Analyst, Sony Electronics, Fort Myers, FL, 2005-2011
Technical Writer / Knowledge Base Developer, Sony Electronics, Fort Myers, FL, 2001-2005
Technical Support Representative, Sony Electronics, Fort Myers, FL, 2000-2001
Customer Service Representative, Sony Electronics, Fort Myers, FL, 1998-2000
Education
Florida Gulf Coast University, Fort Myers, FL
Bachelor of Science in Computer Science, December 2009 GPA 3.21
Edison State College, Fort Myers, FL
Associates in Science in Networking Service Technology, December 2003
